Privacy Policy

The purpose of this privacy policy (hereinafter the "Policy") is to inform visitors or users  (hereinafter the "User") of the website of Institut Veolia Environnement, (hereinafter the "Site") of the  terms and conditions for the protection of their personal data in accordance with Law n°78-17 of January 6, 1978 relating to data processing, files and freedoms as amended by the Law of June 20, 2018, with Application Decree N°2019-536 of May 29, 2019 and with Regulation No. 2016-679 of 27 April 2016 on the protection of individuals with regard to the  processing of personal data and on the free movement of such data (hereinafter collectively  the "Regulation").

The publisher of the Site is Institut Veolia Environnement, association registered under the number 440 036 630, having its registered office at 30 rue Madeleine Vionnet, 93300 Aubervilliers, France (hereinafter "the Publisher" or the "Veolia Institute").

The terms and conditions for processing data collected via contact form(s) are set out in the information notice for the form(s).

The contact information is included in the Privacy Notice Contact webform. 

The Policy may be modified at any time by the Publisher, in particular in order to comply with any  regulatory, legal, editorial or technical developments.

This Policy is an integral part of the Terms and Conditions of Use of the Site

The methods of collecting and processing data collected by means of cookies are set  out in the "Cookie Notice".


Identification of the controller 

The controller of the User's personal data is, as the case may be, the following entity or entities: 

- Veolia Environnement SA ;

- The Veolia Institute in charge of processing the User's request or answering his question, depending on the subject of the request entered in the contact form.


Description of the data processing  

Within the framework of the operation of the Site, the Publisher may collect and process  personal data in order to allow the User to access the features and services offered by the  Site (hereinafter the "Services"). 

1) What categories of data are collected? 

Contact data: refers to the compulsory data that the User fills in when filling in the  F, namely: name, company, email address. The telephone number, subject and content of the message are data voluntarily communicated by the User.

Data published by the User to receive the Veolia Institute "Newsletters": refers to the personal data that the User communicates to the Editor by filling

  • Compulsory to the Publisher by filling in the text boxes provided for this purpose: e-mail address, first name, surname, organization, language for receiving content;
  • Voluntarily to the Publisher by filling in the free text zones provided for this purpose, i.e. Position and Country.

All such data is hereinafter collectively referred to as the "Data". 

2) Why does the Publisher collect User Data? 

The Data are collected through the webform in order to answer the questions of the Users concerning the following topics:

  • Using the contact form to answer questions on the following main topics: presenting the Institute's activities (publications), its governance, its Foresight Committee and its events;
  • Using the newsletter registration form to receive regular updates from the Institute.

The mandatory fields in the webform are marked with an asterisk. The Publisher will not be able to respond to your request if you do not fill in these mandatory sections. 

3) What is the legal basis for the processing of User Data? 

Data processing is only lawful if it is based on one of the legal basis defined by the  Regulations. In the context of the operation of the Site, the Data processing is based on the  following legal bases: 

  • On the basis of Veolia's legitimate interest if the Newsletter is aimed at products and/or services related to the activities offered by Veolia Institute without marketing purposes, the User being able to oppose the processing of his/her data via the unsubscribe link;
  • On the basis of consent when the User consents to the processing of his/her data by agreeing to fill in the contact form in other cases.

4) Recipients of the Data collected 

The Data collected through the  webform(s) is intended for the internal services of the entity  responsible for processing in order to respond to the User's request. 

Internal recipients may also be Veolia Group entities located in the European Union (EU) or  outside the EU, it being understood that any transfer of Data outside the EU will be carried  out under the conditions of the article "Transfer of Data outside the European Union"  below. 

Each recipient subsidiary may, as the case may be, be a subcontractor or a processor of the  Data provided. 

The Data may also be transferred/used by third parties under the following conditions: 

● Data transferred to public authorities and/or bodies 

In accordance with the Regulations in force, the Data may be transmitted to the  competent authorities on request and in particular to public bodies, exclusively to  meet legal obligations, judicial officers, ministerial officers and bodies responsible for  collecting debts, as well as in the case of the search for the authors of offenses  committed on the Internet. 

● Data provided to third parties 

The Data may be communicated or made accessible to the Publisher's  subcontractors, suppliers and third-party service providers (such as the Site's host,  Veolia's IT and/or technical service providers).

● Social networks 

The User has the possibility to share the pages he/she is interested in on social  networks by clicking on the share buttons. 

The collection of information through social network sharing buttons is subject to the  privacy policies of those third parties and to our Cookie Policy. We invite you to read the policies of these  social networks to find out how your  Data is used.


Exercise of User rights 

In accordance with the Regulation, any individual User has the right to access, rectify,  delete, limit and portability his or her Data.

For all processing operations carried out within the framework of the Site and only within this  framework, regardless of the Entity responsible for processing, the User may exercise his  rights, 

● by writing to [email protected] or 

● by post to Institut Veolia - 30, rue Madeleine Vionnet, 93300 Aubervilliers, France, by sending proof of identity or any other official document. 

In case of difficulty concerning the management of his personal Data by the Publisher, the  User may contact the Data Protection Officer of [email protected]. If the  response from the DPO is not satisfactory, the User may submit a complaint to the competent protection authority. If the User is not satisfied with the DPO's response, he or she may lodge a complaint with the competent protection authority (in France: CNIL - 3, place de Fontenoy - TSA 80715 - 75334 Paris Cedex 07).

The Publisher reminds that the User may, for legitimate reasons, object to the processing of  his Data. 

Where processing is based on consent, the User may withdraw consent at any time by  sending an e-mail to [email protected].

It is specified that if the User exercises some of the above rights, the Publisher may be  unable to carry out the actions necessary to achieve the purposes described above, or the  User may not be able to use all or part of the Services. 

The Editor is obliged to keep the Data collected from Users up to date. It is therefore recommended that the User inform the Publisher of any changes concerning him/her by  sending an e-mail to the following address: [email protected].


Data retention and archiving 

User Data will not be retained beyond the period strictly necessary for the purposes set out  herein and in accordance with the Regulations. accordingly.

In this regard the data collected in order to respond to Users' requests for information and  questions are kept in an active database for 18 months from the registration of the  User's request. 

The Data is kept in intermediate storage to enable the Publisher to defend itself in the event of legal proceedings or for the purpose of preventing and detecting criminal offenses, with a view to make the Data available to the judicial authorities. 

At the end of the intermediate archiving period, the User Data will be permanently deleted. 

In addition, the Publisher may keep Data permanently anonymised, for the purpose of  producing statistical studies. These studies do not identify Users, and are only based on trends derived from their aggregated Data.



The Publisher takes appropriate technical and organizational measures to ensure the  security of the Data and to prevent unauthorized access or disclosure of the User Data.  However, the Publisher cannot guarantee the elimination of any risk of misappropriation,  alteration, unlawful reproduction or misuse of the Data. 

The database created when a User sends a request through the webform is strictly  confidential. Veolia Institute undertakes to take all useful precautions, organizational and technical measures appropriate to preserve the security, integrity and confidentiality of the Data and, in particular, to prevent it from being distorted, damaged or accessed by unauthorized third parties.


Transfer of data outside the European Union 

In the event of transfer of User Data to a subsidiary of the Veolia Group or to a third party  located outside the European Union, Veolia Institute ensures that the recipient country has been the subject of an adequacy decision by the European Commission. If this is not the case, Veolia Institute undertakes to use the appropriate legal instruments, in particular the European Commission's Standard Model Contractual Clauses, to govern the transfer.